Over the course of just four days, the team was able to design the solution, learn multiple new technologies and quickly integrate them into a functional Minimum Viable Product.īots are here to stay and will only get better as the technology progresses. The solution was truly a collaborative effort with engineers from both CDW and Microsoft contributing to the final product. Overall, CDW’s proof-of-concept solution was a success. After getting the general flow configured, it was simple to add additional features, such as cancelling out of a ticket creation. The team had the bot understanding natural language commands within a short time, once LUIS had the basic conversation data. LUIS provides simple tools to build your own language models (intents/entities) that allow any bot to understand commands and act accordingly. The Bot Framework and LUIS more than adequately provided this functionality. This diagram shows the high-level architecture of the solution:Īnother goal of the solution was to create a user-friendly experience by utilizing natural language and methods to gracefully exit from a conversation. By working collaboratively, each member of the CDW and Microsoft teams could contribute in some way, as well as help each other learn new capabilities on the fly. The CDW team had varying levels of knowledge of each technology, which made the experience that much more rewarding.
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